Award-winning delivery firm eCourier.co.uk need to ensure that valuable items arriving at large, busy organisations get to the right person - every time.

eCourier.co.uk is the only courier company worldwide to employ an intelligent, automated despatch solution. Developed with the help of the leading minds and research laboratories in logistics and computing, their proprietary technology platform removes the middleman and overcomes the service limitations that encumber conventional operators.

eCourier.co.uk users could already track deliveries right to their door in real time on the web. The Intandem mail tracking system system was selected to further enhance this unparalleled level of visibility to include the client’s own premises. Items moving from “Goods Inward” through to the actual internal recipient are tracked using mobile devices. There is now total control of all deliveries through their complete life cycle.

Intandem tracking system solutions can also read security cards from the industry leader HID. This allows mailroom staff to gain indisputable proof of delivery using ID cards instead of unreliable on-screen signatures. The system can drive significant error reduction and allow support teams to concentrate on providing enhanced customer services.

"Since going live we have seen a 25% increase in the number of items the team can handle which makes us more competitive….and a reduction in the number if issues encountered – with no lost items” Jay Bregman, CTO

Mailroom staff now have simple browser-based tools to manage their operation and drive departmental billing for the client. Service managers are provided with a full view of usage allowing them to allocate costs more effectively. Compliance directives are met through the rigorous receipting mechanism which checks that staff are permitted to receive a package. Well intentioned colleagues who may ‘sign’ for a neighbour’s delivery and then forget to pass it on are politely disallowed. Messengers who in the past could have signed for a delivery themselves to avoid having to return later are automatically denied.

The team next plans to use Intandem’s ability to control the daily mail rounds in addition to the urgent courier items to further enhance the level of customer service.